Shipping & returns

We strive for all deliveries will arrive within 1 week domestic and within 2 weeks international.

We use PostNord Pickup Point, PostNord Private or GLS Pickup Point service for all domestic orders

Sweden, Norway, Finland
Purchases over 100 EUR – Free shipping – delivery within 7 – 10 working days
Purchases under 100 EUR – Shipping 15 EUR – delivery within 7 – 10 working days

Europe
Purchases over 200 EUR – Free shipping – delivery within 7 – 10 working days.
Purchases under 200 EUR – Shipping 15 EUR – delivery within 7 – 10 working days.

Asia & Pacific
Shipping from 40 EUR – delivery within 2 weeks.

For shipping costs regarding bulk orders, please contact us at shop@balaclavacph.com

Russia
Purchases over 400 EUR – Free shipping – delivery within 2 weeks.
Purchases under 400 EUR – Shipping 30 EUR – delivery within 2 weeks.
Some countries (Russia, Ukraine, Belarus etc.) you can expect up to 3 weeks
due to custom clearence

North America / Iceland
Purchases over 400 EUR – Free shipping – delivery within 2 weeks.
Purchases under 400 EUR – Shipping 30 EUR – delivery within 2 weeks.
We use Danish postal service for all orders

**Please note there may be processing and shipping delays within sale periods**

Taxes
Local taxes, custom duties can occur, depending on your local area. Please contact you local
authority more info. Such charges are not balaclavacph.com expenses.

Returns
Return goods within 14 days of receiving the order for exchange or refund. For further details go to Terms & Conditions.

Resale
Our merchandise is intended for retail consumers only. You shall not use the site to purchase products for re-sale or export.
If we suspect that you intend to resell our merchandise, we reserve the right to cancel your order.

Defect item / reklamation
If you for some reason feel you have received a defect item upon delivery, or an item otherwise becomes defect,
you must contact us immediately by sending an e-mail with your invoice number and a picture/description of the item.
Please send to shop@balaclavacph.com with subject “Reklamation.”

Shipping rules for special or limited-edition products.
Please note, when purchasing special or limited-edition products, free shipping may not apply to your order, even though your purchase exceeds the total that normally allows for free shipping.